Shipping and Return Policy

Shipping and Return Policy

Lucien Lelong Shipping and Handling Rates

The cost for shipping is based upon your total order amount. Items are shipped via UPS Ground or Federal Express Ground.

We are unable to ship to APO/FPO and P.O. Box addresses.

For shipments to US Territories or international shipments, you will be notified by e-mail of the shipping charges before we ship.

DOT restrictions on air shipping

The U.S. Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire or other mishap. Restricted items include:

  1. Aerosol-type products in pressurized spray cans, such as hairspray.
  2. Products that contain flammable, volatile, or corrosive chemicals, such as fragrances.

We're committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require ground-only delivery, at our standard rate, for orders that contain DOT-restricted products. We cannot ship DOT-restricted products to Alaska or Hawaii.

Return Policy

You may return merchandise for a full refund, less shipping charges, based on the original form of payment within 30 days of receipt. Please send merchandise along with the sales receipt to:

Parfums Lucien Lelong Returns
440 Sylvan Ave.
Englewood Cliffs, NJ 07632

We recommend using a carrier that insures and tracks the return shipment. Parfums Lucien Lelong is not be responsible for return shipping fees or damaged or lost returns.

Copyright © 2017 Parfums Lucien Lelong